Frequently Asked Questions

General FAQ:

I need to change something on my order, how do I do this?
Please make sure all information, sizing, and selections are correct BEFORE placing your order, our system does not allow for modifications, changes after the fact.

How can I cancel my Order?
Please contact us via our Contact Form or EMAIL us at: Shop@LaMorteXIII.com in regards to this, since our system does not allow to add, subtract or change anything once the order has been placed.

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Shipping:

Where can I track my order?
Depending on the mailing service your order is shipped, we generally include tracking info and links.

Do you ship to my country?
We Ship Worldwide, if you live in remote areas, or unconfirmed USPS addresses please contact us via our Contact Form or EMAIL us at: Shop@LaMorteXIII.com


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Payments:

What forms of payments do you accept?
Visa, MasterCard, PayPal, Google Pay, FB Pay, Discover, Apple Pay, AMEX, Shop Pay.

Do you offer financing?
We recommend Paypal Pay Later Installments, or Shopify SHOP Pay App (Available in your preferred App Store).

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Returns & Refunds:

What is your return policy?
Please check our Returns & Refunds Page Policy

My product is broken, how do I return it?
Please contact us via our Contact Form or EMAIL us at: Shop@LaMorteXIII.com